Welcome to Shoe Vogue Shop’s FAQ section! We’ve compiled answers to the most common questions about our fashion-forward footwear and accessories. Whether you’re a busy parent, a style-conscious professional, or someone who appreciates quality fashion delivered to your doorstep, you’ll find helpful information below.

About Our Products

What types of products does Shoe Vogue Shop offer?
We specialize in fashion-forward footwear including boat shoes, boots, clogs, and crib shoes, complemented by a curated selection of accessories. Our collection spans from baby essentials and clothing to stylish adult apparel, bags, and jewelry—perfect for the whole family’s fashion needs.
Are your products suitable for all seasons?
Absolutely! We carefully curate our collections to include seasonally appropriate items. From rain boots for wet weather to sandals for summer, we ensure you’ll find footwear that matches both the climate and current fashion trends.
Do you carry delicate items like baby essentials?
Yes! We take special care with our baby essentials including crib shoes, diaper bags, and baby one-pieces. These items are packaged with extra protection to ensure they arrive in perfect condition.

Ordering & Account Information

How do I create an account?
You can create an account during checkout by selecting “Create Account” and providing your email address and a password. Having an account allows you to track orders, save favorites, and enjoy faster checkout.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Why was my payment declined?
Payment declines usually occur due to insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and contact your bank if the issue persists.

Shipping & Delivery

Where do you ship?
We ship worldwide (excluding some remote areas in Asia). During checkout, you can confirm whether we deliver to your location.
What are my shipping options?
We offer two convenient options:
Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with tracking
Free Shipping: For orders $50+, delivered in 15-25 business days via EMS
How long does order processing take?
All orders require 1-2 business days for processing before shipping. During peak seasons, we recommend ordering early to ensure timely delivery.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. Standard Shipping orders can be tracked through DHL or FedEx, while Free Shipping orders use EMS tracking.
My package hasn’t arrived. What should I do?
First, check your tracking information. If your package is delayed beyond the estimated delivery window, please contact us at [email protected] with your order number for assistance.

Returns & Exchanges

What is your return policy?
We want you to love every purchase! You may return items in original condition within 15 days of delivery for a refund or exchange.
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. Our customer service team will provide return instructions.
Are there any items that can’t be returned?
For health and safety reasons, we cannot accept returns on certain baby essentials. Please contact us before returning these items.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The timing depends on your bank or payment provider.

Contact Information

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24-48 hours.
What is your physical address?
Shoe Vogue Shop
4769 Delaware Avenue
San Francisco, US 94107
Do you have a phone number for customer service?
Currently, we handle all customer service inquiries via email to ensure we can provide thorough, documented assistance. This allows us to serve our global customer base efficiently across different time zones.

Didn’t find the answer you were looking for? Our fashion-forward customer service team is always happy to help! Email us at [email protected] for personalized assistance with your style needs.

Happy shopping from the Shoe Vogue Shop team!